Support

FAQ

• What is the DX5.0 sensor?

  The DX5.0 sensor is a sensor that records an athlete’s movements as well as the passing of magnetic fields created by SmarTracks Timing Gates. The athlete wears it on his/her lower back with the help of a belt.

  The data recorded by the sensor can be analysed by the Smart Run app or by the SmarTracks Diagnostics software.

• How do I record data with the DX5.0 sensor?

  You use the DX5.0 sensor either with the Smart Run app OR with the SmarTracks Diagnostics software.

  • With Smart Run you can use the DX5.0 sensor to measure runs on a SmarTracks Location.
  • With SmarTracks Diagnostics you can use the DX5.0 sensor to measure runs and all other performance diagnostics assessments either on a SmarTracks Location or with the mobile system.

  Do not try to start the sensor with the Smart Run app after you have started the sensor with the Diagnostics software!

  The Smart Run app and the Diagnostics software are to be used separately!

• What is the difference between using the DX5.0 sensor with Smart Run and using it with SmarTracks Diagnostics?

  With Smart Run you can use the DX5.0 sensor to measure a run on a SmarTracks Location.

  With SmarTracks Diagnostics you can use the DX5.0 sensor to measure all performance diagnostics assessments either on a SmarTracks Location or with the mobile system.

• What type of smartphone or computer do I need for SmarTracks?

  You can find the technical requirements to install the Smart Run smartphone app or the SmarTracks Diagnostics PC software here.