Having troubles with the Smart Run app?

You can contact our support team directly through the app.

Go to ‘Settings’ and click ‘Report Problem’. This way, you can send an email that contains your app log files, which helps our support team to identify the problem and provide a solution.

Instruction Videos

Smart Run App


SmarTracks Diagnostics



  • What is the DX5.0 sensor?

  • How do I record data with the DX5.0 sensor?

  • What is the difference between using the DX5.0 sensor with Smart Run and using it with SmarTracks Diagnostics?

  • What type of smartphone or computer do I need for SmarTracks?


Humotion Technical Support

If case of technical problems or software problems, please contact our Humotion Technical Support, they will be happy to help:

Email: support (at)
Telephone: +49 251 590 805 40



If you have any questions or if you are interested in learning more about SmarTracks products and services, please contact us using the contact details below:

Email: info (at)
Telephone: +49 (0) 251 / 590 805 0
Fax: +49 (0) 251 / 590 805 99