You can contact our support team directly through the app.
Go to ‘Settings’ and click ‘Report Problem’. This way, you can send an email that contains your app log files, which helps our support team to identify the problem and provide a solution.
DX5.0 with Smart Run v.3.7.0 Short Manual EN
DX5.0 mit Smart Run v.3.7.0 Kurzanleitung DE
SmarTracks Timing Mobile Set (4 Gates) – Quick Start Guide
SmarTracks Diagnostics Manual v.3.20 EN
SmarTracks Diagnostics Manual v.3.20 DE
SmarTracks Diagnostics Manual v.3.20 FR
SmarTracks Diagnostics Mobile Quick Start Guide
SmarTracks Diagnostics Software and Licence Information
The DX5.0 sensor is a sensor that records an athlete’s movements as well as the passing of magnetic fields created by SmarTracks Timing Gates. The athlete wears it on his/her lower back with the help of a belt.
The data recorded by the sensor can be analysed by the Smart Run app or by the SmarTracks Diagnostics software.
You use the DX5.0 sensor either with the Smart Run app OR with the SmarTracks Diagnostics software.
Do not try to start the sensor with the Smart Run app after you have started the sensor with the Diagnostics software!
The Smart Run app and the Diagnostics software are to be used separately!
With Smart Run you can use the DX5.0 sensor to measure a run on a SmarTracks Location.
With SmarTracks Diagnostics you can use the DX5.0 sensor to measure all performance diagnostics assessments either on a SmarTracks Location or with the mobile system.
You can find the technical requirements to install the Smart Run smartphone app or the SmarTracks Diagnostics PC software here.
If case of technical problems or software problems, please contact our Humotion Technical Support, they will be happy to help:
Email: support (at) humotion.net
Telephone: +49 251 590 805 40
If you have any questions or if you are interested in learning more about SmarTracks products and services, please contact us using the contact details below:
Email: info (at) humotion.net
Telephone: +49 (0) 251 / 590 805 0
Fax: +49 (0) 251 / 590 805 99
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